Refund & Return Policy for 3S Book Shop
At 3S Book Shop, we want our customers to be satisfied with their purchases. Please read our Refund & Return Policy carefully before placing an order.
1. Eligibility for Returns
You may request a return or replacement if:
- You received a damaged or defective book
- You received the wrong book
- The item is incomplete or misprinted
All return requests must be made within 3–7 days of delivery.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Digital products (eBooks, PDFs, downloadable content)
- Items damaged due to misuse, negligence, or improper handling
- Items returned without original packaging (where applicable)
3. Return Process
To request a return:
- Contact us at support@3sbookshop.com
- Provide your order number and clear photos of the issue
- Our support team will review your request and respond within 2–3 business days
Returns sent without prior approval may not be accepted.
4. Refund Policy
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method.
- Refund processing time may take 7–10 business days, depending on your payment provider.
5. Replacement Policy
If eligible, we may offer:
- A replacement item (subject to availability), or
- A refund, if replacement is not possible
6. Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong or damaged item).
- Original shipping charges are non-refundable.
7. Order Cancellation
- Orders can only be canceled before shipping.
- Once an order has been shipped, it cannot be canceled.
8. Policy Changes
We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be effective once posted on this page.
9. Contact Us
For any questions regarding refunds or returns, please contact us at:
Email: support@3sbookshop.com